Return Policy
We want your shopping experience at SP Sophia Collection to be truly spectacular! We hope you love each of the beautiful pieces you’ve selected; if not, we are happy to accept on a case by case basis, unworn returns, with tags attached, for all full priced items within 7 days of receipt. Yes, you've read that right. That's 7 days of guaranteed free returns! You have all the time to try on these glamourous pieces and decide if you still love these accessories. If not, we will happily send you a pre-paid return label, free of charge! We stand by our collection of jewels and can't wait for you all to own one too!
Exchanges
At the moment, orders cannot be exchanged online. We can provide replacements for defective or damaged merchandise. Please see Damaged/Defective Items instructions below.
Final Sale Items
Final Sale or personalized items cannot be returned or exchanged.
Returning your purchase
- Please email us at info@spsophiacollection.com with your Order number.
- Please address all returns to:
SP Sophia Collection Returns
1014 S. Santee St. Los Angeles California
US 90015.
*Note: You are responsible for the return shipping cost after the 7 days return period*
Important: We do not accept liability for lost return packages, and recommend that you insure and track your packages. You are welcome to choose the shipping method of your preference. UPS Drop Boxes are not a supported return method and can result in lost packages.
Receiving your refund
- Please note, the original shipping cost is non-refundable and will be deducted from the original payment amount.
- Refunds will be processed only to the original method of payment.
- Please allow 2-3 weeks from the return shipped date for your refund to be processed. Please note, depending on your bank, it can take 1-2 billing cycles before the refund can appear on your banking statement.
- You will receive an email confirmation once the refund has been successfully processed from our end.
Damaged/Defective Items
- We are sorry to hear you have potentially received a damaged or defective item! Please contact SP Sophia Collection Customer Service for further assistance.
- For a faster resolution, please send an email to info@spsophiacollection.com, including a photo of the item, your contact details, the order number and item number/name.