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FREE SHIPPING ON U.S. ORDERS OVER $15 - FREE RETURNS WITHIN 7 DAYS

Refund policy

Return Policy

We want your shopping experience at SP Sophia Collection to be spectacular! We truly hope you love the beautiful pieces you’ve selected; if not, we are happy to accept unworn returns, with tags attached, for all full price items within 40 days of receipt.


Exchanges:
At the moment, orders cannot be exchanged online. We can provide replacements for defective or damaged merchandise. Please see Damaged/Defective Items instructions below.

Final Sale Items:
Final Sale or personalized items cannot be returned or exchanged.

Returning your purchase
-Please include the item(s) for return, original invoice and
completed returns form in one package.
-Attach the Returns label to the outside of the box and seal
the parcel securely.

Please contact info@spsophiacollection.com to obtain a pre-paid returns label. Like we said, we want your shopping experience with SP Sophia Collection, to be spectacular!

-Please address all returns to:

SP Returns: 1014 Santee St. Los Angeles California
US 90015.

Important: We do not accept liability for lost return
packages, and recommend that you insure and track your packages. You are welcome to choose the shipping method of your preference. UPS Drop Boxes are not a supported return method and can result in lost packages.

Receiving your refund:
-Refunds will be processed only to the original method of
payment.
-Please allow 2-3 weeks from the return shipped date for your
refund to be processed. Please note, depending on your bank, it can take 1-2 billing cycles before the refund can appear on your banking statement.
-You will receive an email confirmation once the refund has
been successfully processed from our end.

Damaged/Defective Items
-We are sorry to hear you have potentially received a damaged or defective item! Please contact SP Sophia Collection Customer Service for further assistance.
-For a faster resolution, please send an email to info@spsophiacollection.com, including a photo of the item, your contact details, the order number and item number/name.